Collections support for US businesses

A named person on our team owns your file and reviews everything that leaves it. Software does a real share of the grinding underneath it — coding, matching, flagging the obvious gaps — but nothing regulated happens without a person’s judgement, and nothing here is signed or filed by an algorithm.

No — collections support is operational work inside your books, not something submitted to IRS. Where a filing does sit downstream of it, inside accounts payable & receivable more broadly, that stays with your CPA or enrolled agent, never with us.

Whatever you already run. Most commonly QuickBooks, Xero, NetSuite, Sage, Zoho Books and a handful of others — we work inside your system rather than moving you onto one of our own.

A short, free read-only look at what you already have, and a written note on what we found. A scoping call decides the size of the engagement — nothing here commits you to anything.

There is no published price for collections support — it depends on volume, how many entities are involved, and how far behind the books are. We quote after the read-only review, which is free.

Collections support sits inside accounts payable & receivable, alongside Accounts payable, Accounts receivable, Vendor master management. Most clients end up buying the category as a whole rather than one leaf at a time, but starting narrow is fine.

No. We run the internal follow-up cadence — reminders, statements, calls, logged contact history — while the invoice is still yours to collect directly. A referral to an outside agency or an attorney is your decision; we assemble the documentation packet for it but don’t perform agency-style collection ourselves.

Generally no — the FDCPA covers third-party collectors pursuing debts on someone else’s behalf, not a business collecting its own commercial invoices. State unfair-practices laws can still apply to how you communicate, and any outside agency you later hire is covered by the FDCPA even if you weren’t.

It tightens on a schedule tied to how overdue the invoice is — a friendly nudge shortly after the due date, a firmer notice with a statement around 30 days, a logged call by 45 to 60. We calibrate tone to the relationship, not just the day count, and flag high-value accounts for a call from you instead of an automatic notice.

The collections clock pauses. We log the dispute and its reason and hand it back for resolution rather than sending firmer reminders on a bill that’s actually contested — chasing a disputed invoice usually damages the relationship faster than it collects the money.

We build the aging and contact history that makes the case, and flag an account once the cadence has run its course with no result. The write-off entry and its tax treatment go to your CPA — timing and method under IRC §166 are a return-level decision.

No. A demand letter is a legal step your attorney takes. What we hand over is the documentation — invoice, agreement, delivery confirmation, full contact log — an attorney needs to act on the account.

Against the threshold you set — typically days past due, dollar amount, and whether the cadence has produced any response. Once an account crosses it, we flag it with the supporting packet; the escalation path from there is yours.

Yes — any arrangement gets logged with the amount, the dates, and whether each installment lands. If a plan breaks down, that shows up in the contact history the same way a missed reminder response would.