Hospitality for Australian businesses

A named person on our team owns your file and reviews everything that leaves it. Software does a real share of the grinding underneath it — coding, matching, flagging the obvious gaps — but nothing regulated happens without a person’s judgement, and nothing here is signed or filed by an algorithm.

No — hospitality is operational work inside your books, not something submitted to ATO. Where a filing does sit downstream of it, inside industries we know more broadly, that stays with your registered BAS or tax agent, never with us.

Whatever you already run. Most commonly QuickBooks, Xero, NetSuite, Sage, Zoho Books and a handful of others — we work inside your system rather than moving you onto one of our own.

A short, free read-only look at what you already have, and a written note on what we found. A scoping call decides the size of the engagement — nothing here commits you to anything.

There is no published price for hospitality — it depends on volume, how many entities are involved, and how far behind the books are. We quote after the read-only review, which is free.

Hospitality sits inside industries we know, alongside Ecommerce, SaaS and software, Professional services. Most clients end up buying the category as a whole rather than one leaf at a time, but starting narrow is fine.

No — we code GST correctly on every sale as it’s rung in, so the GST summary is accurate when it reaches your registered BAS agent, but ascertaining the GST position and lodging the activity statement is their role under TASA.

Basic food is GST-free by default, but that treatment doesn’t extend to food or drink sold for consumption on the premises, hot food, or a restaurant-style meal — all of which are taxable. We code each item to the correct treatment at the point of sale, so both lines are accurate on the one receipt.

No — the classification, casual loading, and penalty rates that apply to each role come from the Hospitality Industry (General) Award, and confirming which classification applies is your payroll provider or workplace-relations adviser’s role. We map rostered and worked hours to whatever classification and penalty structure has been confirmed, so the payroll data reflects it accurately.

We map each shift’s actual day and hours worked to the Award’s confirmed penalty-rate structure — so a Sunday shift or a public holiday shift is flagged and paid at its correct multiplier, rather than defaulting to the base rate and correcting it after the fact.

Yes — we calculate the Superannuation Guarantee at the standard rate per pay cycle across your casual roster, prepared to meet the Payday Super remittance timeline that requires contributions to reach the employee’s fund within 7 business days of payday from 1 July 2026.

Generally no — TPAR applies to businesses that primarily supply services in industries like cleaning, security, building and construction, courier and road freight, or IT, not to businesses that simply buy those services. It only becomes relevant if your own business supplies one of those service types as part of its operations.

The deposit is net of surcharges, refunds, and sometimes a processing delay across the settlement cycle. We book gross sales, GST, surcharges, and refunds as separate entries running through a clearing account, so each figure is visible instead of blended into one net number.

Yes. Each venue’s rostering and timesheet data is mapped to the confirmed classification and penalty-rate structure separately, then consolidated for reporting — which matters because shift patterns, and sometimes classifications, can genuinely differ venue to venue.

The GST component reverses along with the sale, matched against the original transaction rather than lumped into a general refunds line — so your GST summary reflects the net position after refunds, not gross sales that were never actually kept.

We don’t set or interpret the Award classification — that’s a determination for your payroll provider or workplace-relations adviser. What we do is make sure the payroll data reflects whatever classification and penalty structure has been confirmed, accurately, shift by shift.

We hold gift voucher balances as a liability, not revenue, when sold — GST and revenue recognition both apply when the voucher is actually redeemed against food or drink, which is a question we flag to your accountant or BAS agent if a specific transaction needs their read.